“We must learn to balance the material wonders of technology with the spiritual demands of our human race.”       ~ John Naisbitt

Management over the last few years has changed dramatically.  The impact of downsizing, M&As and advanced technology take huge tolls on our human capital.  And although technology improves effectiveness, efficiency and success, we cannot allow it to hoard our focus altogether.

Contemporary managers must be proficient in interpersonal skills and human development – applying their people knowledge to catch up with their technical knowledge. As technology improves, change accelerates, and people increasingly need talented managers who can help lead them through this business environment toward improved results.

Today’s workforce demands more from their managers and company. 

The reality is that people desire fulfillment, recognition and appreciation for their achievements at work (as in life).  We want to feel valued and like we are having an impact.  We need to know and understand we are appreciated and respected.  When we do, we perform at our best and generate results – first for ourselves, and then for our manager and company.  Being consumed by technology and change, managers are at risk of forgetting these basic human truths!

Managers need to make for an environment where motivation and inspiration prosper! Here are a few suggestions for managers to apply “people knowledge” and create a prosperous environment alongside technology:

Champion a corporate or team culture. 

A strong culture creates a sense of pride, identity and belonging.  Because most people desire to achieve and accomplish, a company culture fosters positive attitudes and personal performance.  If your company doesn’t have a culture, consider creating a “team culture” for you and your reports to uphold.  Together with your team, identify your core values and your purpose for why you come to work everyday.  This is a great opportunity to demonstrate your leadership to the company and genuinely lead your team.

Understand, support, and discuss your people’s personal and professional goals.

Try as we may to keep our business and personal life separate, we will fail time and again.  Having a job is very personal!  Furthermore, we bring our ‘person’ to work with us everyday. To ignore our personal goals, needs, and desires at work (or pretend to) is absolutely ridiculous.  It works the other way around as well.  If we are unhappy at work, we harbor those feelings and carry them home with us to our friends and families.  Life, in general, does not feel so good.  As human beings our performance at home and at work are lack-luster.

Here is yet another opportunity for effective managers to apply their people knowledge.  Show your people you care about all of their goals as they pertain to their personal and business life.  This will show that you care about them as a person – with unique skills and abilities- and that you value what they uniquely offer the company.  Discuss their progress and learn how you can be of service for helping them achieve their goals.

Provide random, non-monetary rewards for performance

Think about a system you would enjoy implementing to ensure you regularily recognize someone on your team. Be as creative as you like, but simply scheduling a phone call one day per month to recognize one of the people you mange and directly tell them what you valued most about their performance that month will prove a highly effective people strategy.  It will also improve the habit of doing so, and you will do it more often.  Why stop?

There’s nothing like the performance of a happy employee.  If managers don’t have people knowledge or show personal leadership to apply it, they simply aren’t going to be effective at getting results for the company.  They are not managers at all.

Technology aside, don’t forget the people!

What mechanisms have you put into place to apply people knowledge for improved results in your company?

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1. Everybody possesses the ability to lead.  This means that every member of your workforce can develop his/her unique leadership skills and abilities to achieve improved results. It’s a common myth that a select number of us are “born” leaders.
2. Leadership is a journey.  Leadership characteristics are developed and improved over time. Consciously and consistently developing our leadership skills will accelerate our results.  Compare the skill sets you possess now to those of five years ago.  How are you doing?
3. Leadership is a personal choice.  If we don’t take the initiative to grow our leadership potential, we will achieve limited success.  We create our future, our companies and the world when we take responsibility for developing our leadership potential and the potential of our workforce.  On a scale of 1-10, how would you rate your initiative for developing your leadership potential?  How about that of your workforce?
4. People get results, not titles. We must first be effective leaders personally, before we can be effective leaders formally. Both formal and personal leadership require personal power – we get results from people because our behaviors are those that earn people’s trust and respect, thus people are eager to follow our lead.
5. Leaders face failure head-on.  When mistakes happen leaders act on courage and adhere to their values to keep leading.  Remember, it’s who we are in times of intense challenge that define our character. Which of your leadership characteristics are shining through at work and at home during this challenging time in our economy?  Are you a lighthouse or a weather-vane?
6. Leaders set goals.  Goals act as a compass for success.  If we don’t set written goals we are at high risk for losing sight of where we are going personally and professionally.  Leadership requires pointing everyone in the same direction.  Are you setting written goals?

What might you add to this list?

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Do you sometimes wish the world would just slow down for a minute?  Just one delicious minute!  But the reality is our world is moving at breakneck speeds of change, teasing us to keep up with new rules, customer demands and technology.

It’s no wonder big pharma and large biotech’s see an advantage in adopting smaller business models, operating many smaller, independent units and outsourcing every non-core operation possible. Businesses today need to be quick on their feet to swiftly adapt and keep an edge on their competition!

But as surely as there is constant change, many executives will face much difficulty with adjusting to- and managing it.  After all, change is disruptive, and it’s natural to prefer a state of equilibrium. Yet this is the leadership challenge: to grow a prosperous enterprise in the face of constant, lightning-speed change.

YES or NO?  Consider the following statements as they pertain to the leadership in your company:

• My organization quickly responds to opportunities

• My organization has a challenging, innovative culture

• Everyone in my organization is inspired to improve operations and methodologies

• There is excellent communication between departments in my company

• There are step-by-step processes for every operation in my organization

• There is a strong sense of teamwork and collaboration amongst my workforce

• My organization is not ‘stuck in the past’

• My workforce positively adapts to change

• My workforce knows and personally implements the company’s vision for success

You truly want to be able to answer YES to all of the above.  As executive leaders, we must strive to create an organizational culture that has our people positive and fired up to carry out the company’s next big goal.  They should be champions of change and producers of results!

This is LEADERSHIP.  Are you up for the challenge?

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